01 Security and Advantages

Free change of size.

Don’t worry if you don’t get right the jewel size at 100%: Clemència Peris gives you 15 days, from receipt of your piece to check if the size is correct. If you decide to change it size you only will pay the shipping charges and Clemència Peris will fit your piece to the new size for free.

Download Size Guide

Free shipping + insurance

We ship worldwide with insurance included.

National and EU Shipping: Shipping within national territory and within the European Union is free. The delivery time ranges between 5 and 10 business days.

International deliveries: International shipments have a cost of €75. The delivery time ranges between 10 and 12 business days. Shipments outside the EU may incur additional fees and taxes, such as customs charges. In these cases, it will be the buyer’s responsibility to take care of them.

Shipping insurance: An external company protects all our orders with expanded shipping insurance, which provides extra security for your purchase.

Our customer’s satisfaction

Our jewellery shop Clemència Peris has been creating jewellery for demanding and unique customers all over the world since 1979. The experience of these more than 40 years has given us a know-how guaranteed by the satisfaction of our customers. We are pleased to share some of the recommendations made by our customers that endorse our commitment: punctuality and perfection in delivery, excellence in the finish of our pieces and the highest quality of our precious metals and stones. We are proud to be the creators of different unique jewellery such as engagement rings, wedding rings, earrings, bracelets and necklaces that will undoubtedly be an eternal memory for our customers.

Warranty on all products

We take care of every last detail in the process of creating and finishing your jewellery. Still, we know that a good warranty is essential for such an exclusive product. Clemència Peris offers a 2-year guarantee on all its products from the moment of purchase. This warranty covers all repairs caused by any defect in the manufacture of the product.

Exchanges and Returns policy

Our enthusiasm is based on the satisfaction of our clients. For this reason, the customer has the right to exchange or return the order within a period of less than 15 calendar days from its delivery.

In the case of personalized products or products that have inscriptions requested at the time of purchase; no changes or returns will be accepted.

Read more

Exclusive jewelry packaging

All Clemencia Peris products are delivered in a special way. The pieces are placed in exclusive jewelry boxes, where they are displayed so that they look their best and, at the same time, are 100% safe.


02 Frequently asked questions

Shipping information

We ship worldwide with insurance included.

National and EU Shipping: Shipping within national territory and within the European Union is free. The delivery time ranges between 10 and 12 business days.

International deliveries: International shipments have a cost of €75. The delivery time ranges between 12 and 15 business days. Shipments outside the EU may incur additional fees and taxes, such as customs charges. In these cases, it will be the buyer’s responsibility to take care of them.

Shipping insurance: An external company protects all our orders with expanded shipping insurance, which provides extra security for your purchase.

At all times, the customer will be informed of the manufacturing process and the status of the shipment.

Shipping sites

We ship orders worldwide.

Is the package gift wrapped?

Yes. All Clemencia Peris products are delivered in a special way. The pieces are placed in exclusive jewelry boxes, where they are displayed so that they look their best and, at the same time, are 100% safe.

What is the schedule of the customer service department?

Telephone service hours: Monday to Saturday from 11:00 a.m. to 2:00 p.m. and from 4:30 p.m. to 8:00 p.m.

Chat opening hours: Monday to Saturday from 11:00h to 14:00h and from 16:30h to 20:00h(gmt+01).

The opening hours by email (customeratt’clemencaperis.com): 24h/365 days a year. Our team will respond within approximately 24/48 hours.

We will be happy to assist you.

Does the signature have a size guide?

Yes. We provide you with our Size Guide for rings, necklaces and bracelets. You can download it here. You will find all the necessary information to ensure that our product fits as closely as possible to the size you need.

How can I pay for my order?

You can choose between different payment options:

  • Mastercard
  • Visa
  • Amex
  • Paypal
  • Transfer
  • Aplazame

All credit and debit card holders are subject to validation and authorisation, both by the card issuer and by us, in order to maintain security and avoid possible fraud.

Is payment secure at www.clemenciaperis.com?

For your online security, we use security socket layer (ssl) technology, one of the safest systems to place orders on the network that allows the encryption of your confidential personal information, such as name, address and critical sensitive information, such as credit card data.

Your information will be encrypted at the time of entering it and the sensitive information will not be stored on a public server. This means that the information transmitted cannot be read in the event that someone else intercepts it.

Ssl technology provides:

  • An authentication that guarantees to your browser that the data is being sent to the correct secure computer server.
  • An encryption that encodes all the data, so only the secure server can read them.
  • An integrity of the data that checks that the transferred data has not been altered.

How can I track an order?

To know the status of your order in real time, you can send us an email to customeratt@clemenciaperis.com so that our team can inform you.

Likewise, when the order leaves our workshop to your home, we will send you an email with the tracking number of the transport company. This way, you will know at all times when the delivery will be made.

I have just placed an order, can I cancel or modify it?

Once your order has been confirmed, it will no longer be possible to change it before delivery.

Contact the customer service team immediately, who will do everything possible to satisfy your request. However, we cannot promise you that you can cancel the delivery if you have already received an email confirmation telling you that your order has already been sent.

For further information on the cancellation of your order, please consult our return policy.

Comments, suggestions, complaints and claims

Your comments and suggestions will be well received. We ask you to send us such comments and suggestions, as well as any queries, complaints or claims, through our contact channels or the postal or email address indicated in the contact section of the website. In addition, we have official complaint sheets available to consumers and users. You can request them by calling 93 565 07 44 or through our other contact channels.

Your complaints and claims, before our customer service, will be dealt with as soon as possible and, in any case, within the legally established period.

If you as a consumer consider that your rights have been violated, you can send us your complaints through the email address customeratt-clemenciaperis.com in order to request an out-of-court solution of disputes.

In this sense, if the acquisition between you and the signature has been held online through our website, in accordance with Regulation No 524/2013 of the EU, we inform you that you have the right to request with us an extrajudicial resolution of disputes in consumer matters accessible through the Internet address http://ec.europa.eu/consumers/odr/

Exchanges and returns policy

Right of withdrawal

The customer who acts as a consumer and user has the right to exchange or return the order within 15 calendar days of delivery.

To make an exchange or return, the customer must fill in the following contract and send it by post or mail to:

C/ Valencia, 247
08007 Barcelona (Spain)
customeratt:clemenciaperis.com
+0034 93 565 0744

In no case will refunds that do not conform to the procedure and channels marked by the company be accepted.

The user will not have the right to withdraw from special or personalized orders, nor that they have requested registrations at the time of purchase.

Shipping and return costs will not be reimbursed.

Returns of products that have been manipulated, that present signs of use or to which the security seals have been removed will not be accepted.

It is essential that the products to be returned preserve the original packaging (box, documentation, accessories…).

Once Clemència Peris notifies that the returned products comply with the requirements of authenticity and status required, the reimbursement of the payment will be made using the same method in which it made the purchase and within a period of less than 15 working days.

In the case of faulty items due to a manufacturing problem, clemència peris will replace the article with a new one of identical characteristics.


03 Client’s reviews

  • Milosz M.

    I visited many jewelry stores in Barcelona looking for the best solitaire engagement ring for my fiancee. I can clearly say that Clemència Peris has the most beautiful, unique and well-finished rings in the city. Furthermore, their service and help are outstanding. I can surely recommend the store!
  • Kévin Markowski.

    I bought engagement ring at Clemencia Peris and the service was amazing. Very customer-focused with high quality products. If you’re looking for jewelry in Barcelona, I definitely recommend this one and will come back very soon!
  • Stewart Allen.

    Fantastic service!!! Clemència was absolutely lovely and the truest professional in helping me decide on an engagement ring. A local jeweller, Clemència has won awards for her high quality work, having also worked with the organisers of the Barcelona 1992 Olympics. Highly recommended for their high quality work and customer service. A memorable experience.
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