Help

We ship worldwide with insurance included.

National and EU Shipping: Shipping within national territory and within the European Union is free. The delivery time ranges between 10 and 12 business days.

International deliveries: International shipments have a cost of €75. The delivery time ranges between 12 and 15 business days. Shipments outside the EU may incur additional fees and taxes, such as customs charges. In these cases, it will be the buyer’s responsibility to take care of them.

Shipping insurance: An external company protects all our orders with expanded shipping insurance, which provides extra security for your purchase.

At all times, the customer will be informed of the manufacturing process and the status of the shipment.

We ship orders worldwide.

Yes. All Clemencia Peris products are delivered in a special way. The pieces are placed in exclusive jewelry boxes, where they are displayed so that they look their best and, at the same time, are 100% safe.

Telephone service hours: Monday to Saturday from 11:00 a.m. to 2:00 p.m. and from 4:30 p.m. to 8:00 p.m.

Chat opening hours: Monday to Saturday from 11:00h to 14:00h and from 16:30h to 20:00h(gmt+01).

The opening hours by email (customeratt’clemencaperis.com): 24h/365 days a year. Our team will respond within approximately 24/48 hours.

We will be happy to assist you.

Yes. We provide you with our Size Guide for rings, necklaces and bracelets. You can download it here. You will find all the necessary information to ensure that our product fits as closely as possible to the size you need.

You can choose between different payment options:

• Mastercard
• Visa
• Amex
• Paypal
• Transfer
• Aplazame

All credit and debit card holders are subject to validation and authorisation, both by the card issuer and by us, in order to maintain security and avoid possible fraud.

For your online security, we use security socket layer (ssl) technology, one of the safest systems to place orders on the network that allows the encryption of your confidential personal information, such as name, address and critical sensitive information, such as credit card data.

Your information will be encrypted at the time of entering it and the sensitive information will not be stored on a public server. This means that the information transmitted cannot be read in the event that someone else intercepts it.

Ssl technology provides:

• An authentication that guarantees to your browser that the data is being sent to the correct secure computer server.
• An encryption that encodes all the data, so only the secure server can read them.
• An integrity of the data that checks that the transferred data has not been altered.

To know the status of your order in real time, you can send us an email to customeratt@clemenciaperis.com so that our team can inform you.

Likewise, when the order leaves our workshop to your home, we will send you an email with the tracking number of the transport company. This way, you will know at all times when the delivery will be made.

Once your order has been confirmed, it will no longer be possible to change it before delivery.

Contact the customer service team immediately, who will do everything possible to satisfy your request. However, we cannot promise you that you can cancel the delivery if you have already received an email confirmation telling you that your order has already been sent.

For further information on the cancellation of your order, please consult our return policy.

Your comments and suggestions will be well received. We ask you to send us such comments and suggestions, as well as any queries, complaints or claims, through our contact channels or the postal or email address indicated in the contact section of the website. In addition, we have official complaint sheets available to consumers and users. You can request them by calling 93 565 07 44 or through our other contact channels.

Your complaints and claims, before our customer service, will be dealt with as soon as possible and, in any case, within the legally established period.

If you as a consumer consider that your rights have been violated, you can send us your complaints through the email address customeratt-clemenciaperis.com in order to request an out-of-court solution of disputes.

In this sense, if the acquisition between you and the signature has been held online through our website, in accordance with Regulation No 524/2013 of the EU, we inform you that you have the right to request with us an extrajudicial resolution of disputes in consumer matters accessible through the Internet address http://ec.europa.eu/consumers/odr/

Right of withdrawal

The customer who acts as a consumer and user has the right to exchange or return the order within 15 calendar days of delivery.

To make an exchange or return, the customer must fill in the following contract and send it by post or mail to:

C/ Valencia, 247
08007 Barcelona (Spain)
customeratt:clemenciaperis.com
+0034 93 565 0744

In no case will refunds that do not conform to the procedure and channels marked by the company be accepted.

The user will not have the right to withdraw from special or personalized orders, nor that they have requested registrations at the time of purchase.

Shipping and return costs will not be reimbursed.

Returns of products that have been manipulated, that present signs of use or to which the security seals have been removed will not be accepted.

It is essential that the products to be returned preserve the original packaging (box, documentation, accessories…).

Once Clemència Peris notifies that the returned products comply with the requirements of authenticity and status required, the reimbursement of the payment will be made using the same method in which it made the purchase and within a period of less than 15 working days.

In the case of faulty items due to a manufacturing problem, clemència peris will replace the article with a new one of identical characteristics.