{"id":15853,"date":"2020-09-26T21:18:57","date_gmt":"2020-09-26T21:18:57","guid":{"rendered":"http:\/\/clemenciaperis.es\/ayuda\/"},"modified":"2026-03-13T15:25:58","modified_gmt":"2026-03-13T13:25:58","slug":"help","status":"publish","type":"page","link":"https:\/\/www.clemenciaperis.com\/en\/help\/","title":{"rendered":"Help"},"content":{"rendered":"

01 Security and Advantages<\/h2>
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Free change of size.<\/h3>\n\n

Don’t worry if you don’t get right the jewel size at 100%: Clem\u00e8ncia Peris gives you 15 days, from receipt of your piece to check if the size is correct. If you decide to change it size you only will pay the shipping charges and Clem\u00e8ncia Peris will fit your piece to the new size for free.<\/p>\n\n

View Size Guide<\/a><\/p>\n\n

Download Size Guide<\/a><\/p><\/div><\/div>

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Free shipping + insurance<\/h3>\n\n

We ship worldwide with insurance included.<\/p>\n\n

National and EU Shipping:<\/strong> Shipping within national territory and within the European Union is free. The delivery time ranges between 5 and 10 business days.<\/p>\n\n

International deliveries:<\/strong> International shipments have a cost of \u20ac75. The delivery time ranges between 10 and 12 business days. Shipments outside the EU may incur additional fees and taxes, such as customs charges. In these cases, it will be the buyer’s responsibility to take care of them.<\/p>\n\n

Shipping insurance:<\/strong> An external company protects all our orders with expanded shipping insurance, which provides extra security for your purchase.<\/p><\/div><\/div>

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Our customer’s satisfaction<\/h3>\n\n

Our jewellery shop Clem\u00e8ncia Peris has been creating jewellery for demanding and unique customers all over the world since 1979. The experience of these more than 40 years has given us a know-how guaranteed by the satisfaction of our customers. We are pleased to share some of the recommendations made by our customers that endorse our commitment: punctuality and perfection in delivery, excellence in the finish of our pieces and the highest quality of our precious metals and stones. We are proud to be the creators of different unique jewellery such as engagement rings, wedding rings, earrings, bracelets and necklaces that will undoubtedly be an eternal memory for our customers.<\/p><\/div><\/div>

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Warranty on all products<\/h3>\n\n

We take care of every last detail in the process of creating and finishing your jewellery. Still, we know that a good warranty is essential for such an exclusive product. Clem\u00e8ncia Peris offers a 2-year guarantee on all its products from the moment of purchase. This warranty covers all repairs caused by any defect in the manufacture of the product.<\/p><\/div><\/div>

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Exchanges and Returns policy<\/h3>\n\n

Our enthusiasm is based on the satisfaction of our clients. For this reason, the customer has the right to exchange or return the order within a period of less than 15 calendar days from its delivery.<\/p>\n\n

In the case of personalized products or products that have inscriptions requested at the time of purchase; no changes or returns will be accepted.<\/p>\n\n

Read more<\/a><\/p><\/div><\/div>

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Exclusive jewelry packaging<\/em><\/h3>\n\n

All Clemencia Peris products are delivered in a special way. The pieces are placed in exclusive jewelry boxes, where they are displayed so that they look their best and, at the same time, are 100% safe.<\/p><\/div><\/div>

02 Frequently asked questions<\/h2>
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Shipping information<\/h3>\n\t\t\t

We ship worldwide with insurance included.<\/p>\n

National and EU Shipping:<\/strong> Shipping within national territory and within the European Union is free. The delivery time ranges between 10 and 12 business days.<\/p>\n

International deliveries: <\/strong>International shipments have a cost of \u20ac75. The delivery time ranges between 12 and 15 business days. Shipments outside the EU may incur additional fees and taxes, such as customs charges. In these cases, it will be the buyer’s responsibility to take care of them.<\/p>\n

Shipping insurance:<\/strong> An external company protects all our orders with expanded shipping insurance, which provides extra security for your purchase.<\/p>\n

At all times, the customer will be informed of the manufacturing process and the status of the shipment.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t

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Shipping sites<\/h3>\n\t\t\t

We ship orders worldwide.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t

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Is the package gift wrapped?<\/h3>\n\t\t\t

Yes. All Clemencia Peris products are delivered in a special way. The pieces are placed in exclusive jewelry boxes, where they are displayed so that they look their best and, at the same time, are 100% safe.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t

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What is the schedule of the customer service department?<\/h3>\n\t\t\t

Telephone service hours: Monday to Saturday from 11:00 a.m. to 2:00 p.m. and from 4:30 p.m. to 8:00 p.m.<\/p>\n

Chat opening hours: Monday to Saturday from 11:00h to 14:00h and from 16:30h to 20:00h(gmt+01).<\/p>\n

The opening hours by email (customeratt’clemencaperis.com<\/a>): 24h\/365 days a year. Our team will respond within approximately 24\/48 hours.<\/p>\n

We will be happy to assist you.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t

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Does the signature have a size guide?<\/h3>\n\t\t\t

Yes. We provide you with our Size Guide for rings, necklaces and bracelets. You can download it here<\/a>. You will find all the necessary information to ensure that our product fits as closely as possible to the size you need.<\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t

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How can I pay for my order?<\/h3>\n\t\t\t

You can choose between different payment options:<\/p>\n