Frequently asked questions

Right of cancellation

The customer acting as consumer and user has the right to make the return of the order within less than 15 calendar days from its delivery.

To make a return, the client must complete the following contract and send it to Clemència Peris.

• C / València, 247
• 08007 Barcelona
• Email: customeratt@clemenciaperis.com
• USA Toll: + 1-888-369-8034
• Europe: 00331 8 375 3476
• Spain: +34 93 565 0744

We will not accept returns that do not use the procedure and means we have specified.

You cannot return custom-made and/or personalised products.

We do not refund delivery and return charges.

We do not accept returns of products that have been handled or used or whose security seals have been removed.

You must return items in their original packaging (box, documentation, accessories, etc.).

Once Clemència Peris checked that the returned products meet authenticity and condition requirements, we will give you a refund within 15 working days using the same method in which you made your purchase.

In the case of defective articles due to a manufacturing defect, Clemència Peris will replace the article with a new one of identical characteristics.

We offer FREE SHIPPING via FedEx® worldwide.

We use FedEx International Priority®, the most safe, fast and recognized modality worldwide.

In the buying process you will see the delivery time and the time of production of the piece.

* Due to unavoidable delays in service, FedEx delivered may vary slightly.

*The client will be informed of the manufacturing process and shipping status thereof at all times.

We currently ship orders worldwide.

All Clemència Peris pieces are made entirely by hand, so delivery times may vary between 12-15 days.

In the purchasing process you can see the presenation of the Clemència Peris pieces, the firm takes care of every last detail, up to the presentation of its pieces.

The customer service phone times are Monday to Saturday from 09:00 to 00:00h(GMT+01).

The hours of email service are: 24 hours 365 days a year. customeratt@clemencaperis.com

The hours of chat service are: 24 hours 365 days a year.

We will be happy to help.

Yes, we do not want to send you something that does not fit perfectly. Check the size chart that appears on the product page. You will find all the information necessary to ensure that our product will fit perfectly and will look great on you.

You can choose from a number of payment options that we offer:

• MasterCard
• VISA
• AMEX
• Paypal
• Transferencia

All credit and debit card holders are subject to validation and authorisation by both the card issuer and us to maintain security and prevent fraud.

For your online security, we use Secure Socket Layer technology (SSL), one of the safest systems to place orders on the net that allows encryption of your personal confidential information, such as your name, address and critical and sensitive information, such as the details of your credit card.

Your information will be encrypted at the same time that you enter sensitive information and will not be stored on a public server. This means that the information transmitted between us can not be read in the event that any other person intercepts it.

SSL technology provides an authentication that assures your browser that your data is being sent to the correct secure computer server; ab encryption that encodes all data, so only the secure server can read it, and data integrity that proves that the transferred data has not been altered.

Create an account with us is simple and will facilitate your future shopping visits. Click Reigstro that appears at the top of the screen and enter your details.

You have the option to cancel it, but you must do so quickly. Immediately contact the Customer Service Team, who will do their best to satisfy your request. However, we can not promise that you can cancel the delivery if you've received a confirmation email that your order and communicating has been sent.

For additional information about the cancellation of your order, check our Returns Policy.

Sus comentarios y sugerencias serán bien recibidos. Le rogamos que nos envíe tales comentarios y sugerencias, así como cualquier consulta, queja o reclamación, a través de nuestras vías de contacto o de la dirección postal o de correo electrónico indicados en el apartado contacto de la página web. Además, tenemos hojas oficiales de reclamación a disposición de los consumidores y usuarios. Puede solicitarlas llamando al teléfono 93 565 07 44 o a través de nuestras vías de contacto.
Sus quejas y reclamaciones ante nuestro servicio de atención al cliente serán atendidas en el plazo más breve posible y, en todo caso, en el plazo legamente establecido.
Si usted como consumidor considera que sus derechos han sido vulnerados, puede dirigirnos sus quejas a través de la dirección de correo electrónico customeratt@clemenciaperis.com con el fin de solicitar una solución extrajudicial de controversias.
En este sentido, si la adquisición entre usted y nosotros se ha celebrado online a través de nuestro sitio web, de acuerdo con el Reglamento Nº 524/2013 de la UE, le informamos que usted tiene derecho a solicitar con nosotros una resolución extrajudicial de controversias en materia de consumo accesible a través de la dirección de Internet http://ec.europa.eu/consumers/odr/.